* {
    box-sizing: border-box;
}

body {
    margin: 0;
    font-family: Arial, Helvetica, sans-serif;
    background:
        radial-gradient(circle at top right, rgba(139, 21, 56, 0.22), transparent 35%),
        #0a0a0a;
    color: #f5f5f5;
}

a {
    color: #d93b68;
    text-decoration: none;
}

a:hover {
    text-decoration: underline;
}

.login-body {
    min-height: 100vh;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 24px;
}

.login-card {
    width: 100%;
    max-width: 420px;
    background: #111111;
    border: 1px solid rgba(255,255,255,0.10);
    border-radius: 18px;
    padding: 34px;
    box-shadow: 0 18px 50px rgba(0,0,0,0.35);
}

.brand {
    color: #b3264f;
    font-weight: 700;
    letter-spacing: 0.5px;
    margin-bottom: 8px;
}

h1, h2 {
    margin-top: 0;
}

h1 {
    font-size: 34px;
    letter-spacing: -0.5px;
}

h2 {
    font-size: 22px;
}

p {
    color: #b8b8b8;
    line-height: 1.5;
}

label {
    display: block;
    margin-top: 18px;
    margin-bottom: 8px;
    color: #e8e8e8;
    font-size: 14px;
    font-weight: 700;
}

input, select, textarea {
    width: 100%;
    border: 1px solid rgba(255,255,255,0.14);
    background: #171717;
    color: #ffffff;
    border-radius: 12px;
    padding: 13px 14px;
    outline: none;
}

input:focus, select:focus, textarea:focus {
    border-color: #8B1538;
}

button,
.btn-primary {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border: none;
    background: #8B1538;
    color: #ffffff;
    padding: 14px 20px;
    border-radius: 12px;
    font-weight: 700;
    cursor: pointer;
    text-decoration: none;
}

button:hover,
.btn-primary:hover {
    background: #a51b45;
    text-decoration: none;
}

.alerta {
    background: rgba(139,21,56,0.16);
    border: 1px solid rgba(139,21,56,0.45);
    color: #ffd6e0;
    padding: 12px;
    border-radius: 12px;
    margin: 18px 0;
}

.app-container {
    width: 100%;
    max-width: 1180px;
    margin: 0 auto;
    padding: 34px 24px 60px;
}

.topbar {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 24px;
    margin-bottom: 34px;
    padding-bottom: 22px;
    border-bottom: 1px solid rgba(255,255,255,0.08);
}

.topbar h1 {
    margin-bottom: 0;
}

.user-actions {
    display: flex;
    align-items: center;
    gap: 14px;
}

.user-actions a {
    color: #ffffff;
    background: rgba(255,255,255,0.06);
    border: 1px solid rgba(255,255,255,0.10);
    padding: 10px 14px;
    border-radius: 10px;
    font-size: 14px;
}

.user-actions a:hover {
    background: rgba(139,21,56,0.32);
    text-decoration: none;
}

.grid-2 {
    display: grid;
    grid-template-columns: 1.4fr 0.8fr;
    gap: 22px;
    margin-bottom: 22px;
}

.card {
    background: rgba(17,17,17,0.92);
    border: 1px solid rgba(255,255,255,0.10);
    border-radius: 20px;
    padding: 26px;
    box-shadow: 0 18px 45px rgba(0,0,0,0.22);
}

.info-list {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 14px;
    margin: 24px 0;
}

.info-list div,
.metric {
    background: #171717;
    border: 1px solid rgba(255,255,255,0.08);
    border-radius: 14px;
    padding: 16px;
}

.info-list span,
.metric span {
    display: block;
    color: #8f98a8;
    font-size: 13px;
    margin-bottom: 6px;
}

.info-list strong,
.metric strong {
    display: block;
    color: #ffffff;
    font-size: 16px;
}

.metric strong {
    font-size: 36px;
    color: #ffffff;
}

.table-wrap {
    width: 100%;
    overflow-x: auto;
    margin-top: 18px;
}

table {
    width: 100%;
    border-collapse: collapse;
    overflow: hidden;
    border-radius: 14px;
}

th, td {
    padding: 14px;
    text-align: left;
    border-bottom: 1px solid rgba(255,255,255,0.08);
}

th {
    color: #ffffff;
    background: rgba(255,255,255,0.06);
    font-size: 13px;
}

td {
    color: #d7d7d7;
    font-size: 14px;
}

tbody tr:hover td {
    background-color: rgba(255,255,255,0.04) !important;
    cursor: pointer;
}

@media (max-width: 800px) {
    .topbar {
        flex-direction: column;
        align-items: flex-start;
    }

    .grid-2 {
        grid-template-columns: 1fr;
    }

    .info-list {
        grid-template-columns: 1fr;
    }

    h1 {
        font-size: 28px;
    }
}

.dashboard-grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 18px;
    margin-bottom: 22px;
}

/* Métricas coloridas por tipo de status */
.metric-aberto {
    border-left: 4px solid rgba(217, 59, 104, 0.9) !important;
}
.metric-aberto strong { color: #f472a0 !important; }

.metric-atendimento {
    border-left: 4px solid rgba(44, 123, 229, 0.9) !important;
}
.metric-atendimento strong { color: #60a5fa !important; }

.metric-aguardando {
    border-left: 4px solid rgba(230, 166, 50, 0.9) !important;
}
.metric-aguardando strong { color: #fbbf24 !important; }

.metric-resolvido {
    border-left: 4px solid rgba(42, 157, 96, 0.9) !important;
}
.metric-resolvido strong { color: #4ade80 !important; }

.metric-icon {
    font-size: 22px;
    margin-bottom: 10px;
    display: block;
    opacity: 0.85;
}

/* Grid de filtros do painel */
.grid-4 {
    display: grid;
    grid-template-columns: 1fr 1fr 1fr 1.5fr auto;
    gap: 12px;
    align-items: end;
    margin-bottom: 14px;
}

.section-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 18px;
    margin-bottom: 18px;
}

.filter-form {
    min-width: 220px;
}

.table-link {
    display: inline-flex;
    background: rgba(139,21,56,0.22);
    border: 1px solid rgba(139,21,56,0.45);
    color: #ffffff;
    padding: 8px 12px;
    border-radius: 10px;
    font-size: 13px;
    font-weight: 700;
}

.table-link:hover {
    background: #8B1538;
    text-decoration: none;
}

@media (max-width: 900px) {
    .dashboard-grid {
        grid-template-columns: 1fr 1fr;
    }

    .section-header {
        flex-direction: column;
    }

    .filter-form {
        width: 100%;
    }

    .grid-4 {
        grid-template-columns: 1fr 1fr;
    }
}

@media (max-width: 560px) {
    .grid-4 {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 520px) {
    .dashboard-grid {
        grid-template-columns: 1fr;
    }
}

.form-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 18px;
}

.info-list.vertical {
    grid-template-columns: 1fr;
    margin-bottom: 0;
}

.attachment-box {
    margin-top: 24px;
    padding-top: 18px;
    border-top: 1px solid rgba(255,255,255,0.08);
}

.attachment-box h3 {
    margin-top: 0;
    font-size: 16px;
}

.attachment-box a {
    margin-right: 8px;
    margin-bottom: 8px;
}

.timeline {
    display: grid;
    gap: 14px;
}

.timeline-item {
    background: #171717;
    border: 1px solid rgba(255,255,255,0.08);
    border-radius: 14px;
    padding: 16px;
}

.timeline-item strong {
    display: block;
    color: #ffffff;
    margin-bottom: 4px;
}

.timeline-item span {
    display: block;
    color: #8f98a8;
    font-size: 13px;
    margin-bottom: 10px;
}

.timeline-item p {
    margin: 0 0 8px;
}

.timeline-item small {
    color: #d93b68;
}

@media (max-width: 800px) {
    .form-grid {
        grid-template-columns: 1fr;
    }
}

.sucesso {
    background: rgba(42, 157, 96, 0.16);
    border: 1px solid rgba(42, 157, 96, 0.45);
    color: #c8ffd9;
    padding: 12px;
    border-radius: 12px;
    margin: 18px 0;
}

.checkbox-line {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-top: 18px;
    color: #e8e8e8;
}

.checkbox-line input {
    width: auto;
}

.inline-form {
    margin: 0;
}

.btn-small {
    width: auto;
    margin-top: 0;
    padding: 8px 12px;
    border-radius: 10px;
    font-size: 13px;
}

.report-container {
    max-width: 1240px;
}

.report-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 24px;
    margin-bottom: 26px;
    padding-bottom: 22px;
    border-bottom: 1px solid rgba(255,255,255,0.10);
}

.report-brand {
    display: flex;
    align-items: center;
    gap: 20px;
}

.report-brand img {
    width: 132px;
    height: auto;
    display: block;
}

.report-brand h1 {
    margin: 0 0 6px;
}

.report-brand p {
    margin: 0;
}

.report-actions {
    display: flex;
    align-items: center;
    gap: 12px;
}

.report-actions a,
.report-actions button {
    width: auto;
    margin-top: 0;
    padding: 11px 15px;
}

.report-filter {
    display: grid;
    grid-template-columns: 1fr 1fr auto;
    gap: 18px;
    align-items: end;
}

.report-filter button {
    margin-top: 0;
}

.report-summary {
    display: grid;
    grid-template-columns: repeat(6, 1fr);
    gap: 16px;
    margin-bottom: 22px;
}

.report-summary .metric strong {
    font-size: 30px;
}

.executive-list {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 14px;
}

.executive-list div {
    background: #171717;
    border: 1px solid rgba(255,255,255,0.08);
    border-radius: 14px;
    padding: 16px;
}

.executive-list span {
    display: block;
    color: #8f98a8;
    font-size: 13px;
    margin-bottom: 8px;
}

.executive-list strong {
    color: #ffffff;
    line-height: 1.4;
}

.report-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 22px;
    margin-bottom: 22px;
}

.bar-row {
    margin-top: 16px;
}

.bar-info {
    display: flex;
    justify-content: space-between;
    gap: 14px;
    margin-bottom: 8px;
    color: #ffffff;
}

.bar-info span {
    color: #d7d7d7;
}

.bar-info strong {
    color: #ffffff;
}

.bar-track {
    height: 12px;
    background: rgba(255,255,255,0.08);
    border-radius: 999px;
    overflow: hidden;
}

.bar-fill {
    height: 100%;
    background: linear-gradient(90deg, #8B1538, #d93b68);
    border-radius: 999px;
}

.report-footer {
    color: #8f98a8;
    text-align: center;
    margin: 28px 0 0;
}

@media (max-width: 1100px) {
    .report-summary {
        grid-template-columns: repeat(3, 1fr);
    }

    .executive-list {
        grid-template-columns: 1fr 1fr;
    }

    .report-grid {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 760px) {
    .report-header,
    .report-brand {
        flex-direction: column;
        align-items: flex-start;
    }

    .report-summary,
    .executive-list,
    .report-filter {
        grid-template-columns: 1fr;
    }
}

@media print {
    body {
        background: #ffffff !important;
        color: #111111 !important;
    }

    .no-print,
    .user-actions,
    .report-actions {
        display: none !important;
    }

    .app-container {
        max-width: 100%;
        padding: 0;
    }

    .card,
    .metric,
    .executive-list div {
        background: #ffffff !important;
        color: #111111 !important;
        border: 1px solid #dddddd !important;
        box-shadow: none !important;
    }

    h1, h2, h3, strong, td, th {
        color: #111111 !important;
    }

    p, span {
        color: #333333 !important;
    }

    .report-header {
        border-bottom: 2px solid #111111;
    }

    .report-brand img {
        filter: invert(1);
    }

    .bar-track {
        background: #eeeeee !important;
    }

    .bar-fill {
        background: #8B1538 !important;
    }

    table {
        page-break-inside: auto;
    }

    tr {
        page-break-inside: avoid;
        page-break-after: auto;
    }

    .card {
        page-break-inside: avoid;
        margin-bottom: 18px;
    }
}

/* AJUSTES AVANÇADOS PARA RELATÓRIO IMPRESSO */
@media print {
    @page {
        size: A4 portrait;
        margin: 10mm;
    }

    * {
        -webkit-print-color-adjust: exact !important;
        print-color-adjust: exact !important;
    }

    body {
        background: #ffffff !important;
        color: #111111 !important;
        font-size: 11px !important;
    }

    .no-print,
    .user-actions,
    .report-actions {
        display: none !important;
    }

    .app-container,
    .report-container {
        max-width: 100% !important;
        width: 100% !important;
        padding: 0 !important;
        margin: 0 !important;
    }

    .report-header {
        display: flex !important;
        align-items: center !important;
        justify-content: space-between !important;
        gap: 14px !important;
        margin-bottom: 10px !important;
        padding-bottom: 8px !important;
        border-bottom: 2px solid #8B1538 !important;
    }

    .report-brand {
        display: flex !important;
        align-items: center !important;
        gap: 12px !important;
    }

    .report-brand img {
        width: 95px !important;
        max-height: 46px !important;
        object-fit: contain !important;
        display: block !important;
        filter: invert(1) !important;
    }

    .report-brand h1 {
        font-size: 20px !important;
        margin: 0 0 3px !important;
        color: #111111 !important;
    }

    .report-brand p {
        margin: 0 !important;
        font-size: 11px !important;
        color: #333333 !important;
    }

    .report-summary {
        display: grid !important;
        grid-template-columns: repeat(6, 1fr) !important;
        gap: 6px !important;
        margin-bottom: 10px !important;
    }

    .metric {
        padding: 8px !important;
        border-radius: 8px !important;
        background: #f7f7f7 !important;
        border: 1px solid #dddddd !important;
        box-shadow: none !important;
    }

    .metric span {
        font-size: 9px !important;
        color: #555555 !important;
        margin-bottom: 3px !important;
    }

    .metric strong {
        font-size: 18px !important;
        color: #111111 !important;
        line-height: 1.1 !important;
    }

    .card {
        padding: 10px !important;
        margin-bottom: 10px !important;
        border-radius: 8px !important;
        background: #ffffff !important;
        border: 1px solid #dddddd !important;
        box-shadow: none !important;
        page-break-inside: avoid !important;
        break-inside: avoid !important;
    }

    .card h2 {
        font-size: 14px !important;
        margin: 0 0 8px !important;
        color: #111111 !important;
    }

    .card p {
        font-size: 10px !important;
        margin: 4px 0 !important;
        color: #333333 !important;
    }

    .executive-list {
        display: grid !important;
        grid-template-columns: repeat(4, 1fr) !important;
        gap: 6px !important;
    }

    .executive-list div {
        padding: 8px !important;
        border-radius: 8px !important;
        background: #f7f7f7 !important;
        border: 1px solid #dddddd !important;
    }

    .executive-list span {
        font-size: 9px !important;
        color: #555555 !important;
        margin-bottom: 3px !important;
    }

    .executive-list strong {
        font-size: 10px !important;
        color: #111111 !important;
        line-height: 1.3 !important;
    }

    .report-grid {
        display: grid !important;
        grid-template-columns: 1fr 1fr !important;
        gap: 10px !important;
        margin-bottom: 10px !important;
    }

    .bar-row {
        margin-top: 7px !important;
    }

    .bar-info {
        margin-bottom: 3px !important;
        font-size: 10px !important;
        color: #111111 !important;
    }

    .bar-info span,
    .bar-info strong {
        color: #111111 !important;
    }

    .bar-track {
        height: 8px !important;
        background: #eeeeee !important;
        border-radius: 999px !important;
        overflow: hidden !important;
    }

    .bar-fill {
        height: 8px !important;
        background: #8B1538 !important;
        border-radius: 999px !important;
    }

    .table-wrap {
        overflow: visible !important;
        margin-top: 6px !important;
    }

    table {
        width: 100% !important;
        border-collapse: collapse !important;
        font-size: 9px !important;
    }

    th, td {
        padding: 5px 4px !important;
        border-bottom: 1px solid #dddddd !important;
        color: #111111 !important;
        vertical-align: top !important;
        line-height: 1.25 !important;
    }

    th {
        background: #f1f1f1 !important;
        font-weight: 700 !important;
    }

    tr {
        page-break-inside: avoid !important;
        break-inside: avoid !important;
    }

    .report-footer {
        margin-top: 10px !important;
        font-size: 9px !important;
        color: #555555 !important;
        text-align: center !important;
    }
}

/* REFINO EXECUTIVO DO RELATÓRIO */
.report-header {
    background: linear-gradient(135deg, rgba(139,21,56,0.22), rgba(255,255,255,0.03));
    border: 1px solid rgba(255,255,255,0.10);
    border-radius: 20px;
    padding: 22px;
}

.report-brand h1 {
    letter-spacing: -0.6px;
}

.report-summary .metric {
    position: relative;
    overflow: hidden;
}

.report-summary .metric::before {
    content: "";
    position: absolute;
    top: 0;
    left: 0;
    width: 5px;
    height: 100%;
    background: #8B1538;
}

.executive-conclusion p {
    color: #f2f2f2;
    font-size: 16px;
    line-height: 1.7;
    margin-bottom: 0;
}

@media print {
    .report-header {
        background: #f7f7f7 !important;
        border: 1px solid #dddddd !important;
        border-left: 5px solid #8B1538 !important;
        border-radius: 8px !important;
        padding: 10px !important;
    }

    .report-summary .metric::before {
        width: 3px !important;
        background: #8B1538 !important;
    }

    .executive-conclusion p {
        color: #111111 !important;
        font-size: 10.5px !important;
        line-height: 1.45 !important;
        margin: 0 !important;
    }
}

/* CORREÇÃO DE ORDEM DO RELATÓRIO IMPRESSO */
@media print {
    .report-container {
        display: block !important;
    }

    .report-header {
        display: flex !important;
        order: 1 !important;
        margin-bottom: 8px !important;
    }

    .report-summary {
        display: grid !important;
        grid-template-columns: repeat(6, 1fr) !important;
        order: 2 !important;
        margin-top: 0 !important;
        margin-bottom: 10px !important;
        page-break-inside: avoid !important;
        break-inside: avoid !important;
    }

    .report-summary .metric {
        display: block !important;
        min-height: auto !important;
    }

    .report-summary .metric span {
        display: block !important;
        white-space: normal !important;
    }

    .report-summary .metric strong {
        display: block !important;
        white-space: normal !important;
    }

    .report-grid {
        page-break-inside: avoid !important;
        break-inside: avoid !important;
    }

    .executive-conclusion {
        page-break-inside: avoid !important;
        break-inside: avoid !important;
    }

    .report-footer {
        page-break-inside: avoid !important;
        break-inside: avoid !important;
    }
}

.admin-menu {
    display: flex;
    align-items: center;
    gap: 10px;
    flex-wrap: wrap;
}

.admin-menu a {
    color: #ffffff;
    background: rgba(255,255,255,0.06);
    border: 1px solid rgba(255,255,255,0.10);
    padding: 10px 14px;
    border-radius: 10px;
    font-size: 14px;
    font-weight: 700;
}

.admin-menu a:hover {
    background: rgba(139,21,56,0.32);
    text-decoration: none;
}

.admin-menu a.active {
    background: #8B1538;
    border-color: #8B1538;
}

@media print {
    .admin-menu {
        display: none !important;
    }
}

.page-actions {
    margin: 18px 0;
    display: flex;
    gap: 10px;
    flex-wrap: wrap;
}

.btn-secondary {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: rgba(255,255,255,0.06);
    color: #ffffff;
    border: 1px solid rgba(255,255,255,0.12);
    padding: 12px 16px;
    border-radius: 12px;
    font-weight: 700;
    text-decoration: none;
}

.btn-secondary:hover {
    background: rgba(139,21,56,0.28);
    text-decoration: none;
}

.inline-edit-form {
    margin: 0;
}

.inline-edit-form input,
.inline-edit-form select {
    min-width: 180px;
    padding: 9px 10px;
    border-radius: 10px;
    font-size: 13px;
}

.alert-panel {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 18px;
    margin-bottom: 22px;
}

.alert-panel h2 {
    margin-bottom: 6px;
}

.alert-panel p {
    margin: 0;
}

.alert-actions {
    display: flex;
    flex-direction: column;
    align-items: flex-end;
    gap: 8px;
    min-width: 220px;
}

.alert-actions button {
    width: auto;
    margin-top: 0;
}

.alert-actions span {
    color: #8f98a8;
    font-size: 13px;
}

.novo-chamado-aviso {
    width: 100%;
    background: rgba(139,21,56,0.22);
    border: 1px solid rgba(217,59,104,0.55);
    color: #ffffff;
    padding: 14px;
    border-radius: 12px;
    font-weight: 700;
}

@media (max-width: 760px) {
    .alert-panel {
        flex-direction: column;
        align-items: flex-start;
    }

    .alert-actions {
        align-items: flex-start;
        width: 100%;
    }
}

.badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 6px 10px;
    border-radius: 999px;
    font-size: 12px;
    font-weight: 700;
    white-space: nowrap;
    border: 1px solid transparent;
}

.badge-status-aberto {
    color: #ffffff;
    background: rgba(217, 59, 104, 0.22);
    border-color: rgba(217, 59, 104, 0.48);
}

.badge-status-atendimento {
    color: #ffffff;
    background: rgba(44, 123, 229, 0.22);
    border-color: rgba(44, 123, 229, 0.48);
}

.badge-status-aguardando {
    color: #ffffff;
    background: rgba(230, 166, 50, 0.22);
    border-color: rgba(230, 166, 50, 0.48);
}

.badge-status-resolvido {
    color: #ffffff;
    background: rgba(42, 157, 96, 0.22);
    border-color: rgba(42, 157, 96, 0.48);
}

.badge-status-cancelado {
    color: #ffffff;
    background: rgba(120, 120, 120, 0.22);
    border-color: rgba(160, 160, 160, 0.40);
}

.badge-status-padrao {
    color: #ffffff;
    background: rgba(255,255,255,0.08);
    border-color: rgba(255,255,255,0.14);
}

.badge-prioridade-baixa {
    color: #d7d7d7;
    background: rgba(255,255,255,0.06);
    border-color: rgba(255,255,255,0.12);
}

.badge-prioridade-normal {
    color: #ffffff;
    background: rgba(44, 123, 229, 0.18);
    border-color: rgba(44, 123, 229, 0.40);
}

.badge-prioridade-alta {
    color: #ffffff;
    background: rgba(230, 166, 50, 0.22);
    border-color: rgba(230, 166, 50, 0.48);
}

.badge-prioridade-urgente {
    color: #ffffff;
    background: rgba(217, 59, 104, 0.28);
    border-color: rgba(217, 59, 104, 0.58);
}

.login-logo {
    display: block;
    width: 190px;
    max-width: 100%;
    height: auto;
    margin: 0 auto 22px;
}

.top-logo {
    display: block;
    width: 150px;
    max-width: 100%;
    height: auto;
    margin-bottom: 10px;
}

/* Melhorias visuais do painel de suporte */
tr.linha-urgente td {
    background: rgba(217, 59, 104, 0.13);
    box-shadow: inset 4px 0 0 rgba(217, 59, 104, 0.95);
}

tr.linha-alta td {
    background: rgba(230, 166, 50, 0.11);
    box-shadow: inset 4px 0 0 rgba(230, 166, 50, 0.9);
}

tr.linha-atencao td {
    background: rgba(255, 255, 255, 0.055);
    box-shadow: inset 4px 0 0 rgba(255, 255, 255, 0.45);
}

tr.linha-aguardando td {
    background: rgba(44, 123, 229, 0.08);
    box-shadow: inset 4px 0 0 rgba(44, 123, 229, 0.65);
}

tr.linha-neutra td {
    opacity: 0.78;
}

/* Destaque para chamados com última resposta do usuário */
tr.linha-resposta-usuario td {
    background: rgba(42, 157, 96, 0.12);
    box-shadow: inset 4px 0 0 rgba(42, 157, 96, 0.95);
}

.mini-badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 5px 9px;
    border-radius: 999px;
    font-size: 11px;
    font-weight: 700;
    white-space: nowrap;
    color: #ffffff;
    background: rgba(255,255,255,0.08);
    border: 1px solid rgba(255,255,255,0.12);
}

tr.linha-resposta-usuario .mini-badge {
    background: rgba(42, 157, 96, 0.25);
    border-color: rgba(42, 157, 96, 0.55);
}

/* Tabela compacta do painel de suporte */
.cell-stack {
    display: flex;
    flex-direction: column;
    gap: 5px;
    line-height: 1.25;
}

.cell-stack span {
    color: rgba(255,255,255,0.78);
}

.cell-stack strong {
    color: #ffffff;
}

.td-id {
    width: 48px;
    white-space: nowrap;
}

.td-tempo {
    min-width: 155px;
}

.td-solicitante {
    min-width: 145px;
}

.td-problema {
    min-width: 180px;
    max-width: 260px;
    white-space: normal;
    line-height: 1.35;
}

.td-situacao {
    min-width: 130px;
}

.td-situacao .badge,
.td-situacao .mini-badge {
    width: fit-content;
}

.table-wrap table {
    width: 100%;
}

.table-wrap th,
.table-wrap td {
    vertical-align: top;
}

/* Histórico do chamado por tipo de autor */
.historico-topo {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 12px;
    margin-bottom: 8px;
}

.historico-topo > div {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
}

.timeline-item.historico-usuario {
    border-left: 4px solid rgba(42, 157, 96, 0.95);
    background: rgba(42, 157, 96, 0.08);
}

.timeline-item.historico-suporte {
    border-left: 4px solid rgba(44, 123, 229, 0.95);
    background: rgba(44, 123, 229, 0.08);
}

.timeline-item.historico-sistema {
    border-left: 4px solid rgba(255,255,255,0.35);
    background: rgba(255,255,255,0.04);
}

/* Avisos da tela de atendimento do suporte */
.atendimento-card .section-header {
    margin-bottom: 18px;
}

.status-note {
    padding: 13px 15px;
    border-radius: 12px;
    margin-bottom: 18px;
    font-size: 14px;
    line-height: 1.45;
    border: 1px solid rgba(255,255,255,0.12);
}

.status-note-resolvido {
    background: rgba(42, 157, 96, 0.12);
    border-color: rgba(42, 157, 96, 0.42);
}

.status-note-cancelado {
    background: rgba(120, 120, 120, 0.12);
    border-color: rgba(160, 160, 160, 0.34);
}

.status-note-aguardando {
    background: rgba(230, 166, 50, 0.12);
    border-color: rgba(230, 166, 50, 0.42);
}

/* Lista detalhada de anexos */
.anexos-lista {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.anexo-item {
    padding: 12px;
    border-radius: 12px;
    background: rgba(255,255,255,0.04);
    border: 1px solid rgba(255,255,255,0.08);
}

.anexo-meta {
    display: flex;
    flex-direction: column;
    gap: 3px;
    margin-top: 8px;
    font-size: 12px;
    color: rgba(255,255,255,0.65);
}

.anexo-meta strong {
    color: #ffffff;
}

/* Anexos vinculados ao item do histórico */
.historico-anexos {
    margin-top: 12px;
    padding-top: 10px;
    border-top: 1px solid rgba(255,255,255,0.08);
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.historico-anexos strong {
    font-size: 12px;
    color: rgba(255,255,255,0.72);
}

.historico-anexos .table-link {
    width: fit-content;
}

/* Tabela executiva compacta do relatório */
.report-table-compact th,
.report-table-compact td {
    vertical-align: top;
}

.report-table-compact .cell-stack {
    display: flex;
    flex-direction: column;
    gap: 5px;
    line-height: 1.3;
}

.report-table-compact .cell-stack span {
    color: rgba(255,255,255,0.78);
}

.report-table-compact .cell-stack strong {
    color: #ffffff;
}

.report-table-compact .td-id {
    white-space: nowrap;
    width: 55px;
}

.report-table-compact .td-problema {
    min-width: 220px;
    white-space: normal;
}

@media print {
    .report-table-compact {
        font-size: 11px;
    }

    .report-table-compact th,
    .report-table-compact td {
        padding: 8px;
    }
}

/* Links de apoio ao manual do usuário */
/* =============================================
   CENTRAL DE AVISOS
   ============================================= */

.site-banner {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 18px;
    background: rgba(139,21,56,0.10);
    border: 1px solid rgba(139,21,56,0.28);
    border-radius: 16px;
    padding: 14px 20px;
    margin-bottom: 20px;
}

.site-banner-text {
    font-size: 14px;
    color: #c8c8c8;
    line-height: 1.5;
}

.site-banner-text strong {
    color: #ffffff;
    display: block;
    margin-bottom: 2px;
}

.site-banner-link {
    display: inline-flex;
    align-items: center;
    gap: 7px;
    white-space: nowrap;
    font-size: 13px;
    font-weight: 700;
    padding: 10px 16px;
    border-radius: 10px;
    background: #8B1538;
    color: #ffffff;
    text-decoration: none;
}

.site-banner-link:hover {
    background: #a51b45;
    text-decoration: none;
}

.avisos-section {
    margin-bottom: 22px;
}

.avisos-section-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 14px;
}

.avisos-section-header h2 {
    margin: 0;
    font-size: 18px;
}

.avisos-section-header small {
    font-size: 13px;
    color: #8f98a8;
}

.avisos-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 14px;
}

.aviso-card {
    background: rgba(17,17,17,0.92);
    border: 1px solid rgba(255,255,255,0.10);
    border-radius: 16px;
    padding: 16px 18px;
    border-left: 4px solid transparent;
}

.aviso-card.aviso-tipo-aviso   { border-left-color: rgba(217,59,104,0.9); }
.aviso-card.aviso-tipo-noticia { border-left-color: rgba(44,123,229,0.9); }
.aviso-card.aviso-tipo-dica    { border-left-color: rgba(42,157,96,0.9); }

.aviso-tipo-tag {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    font-size: 11px;
    font-weight: 700;
    padding: 3px 9px;
    border-radius: 999px;
    margin-bottom: 8px;
}

.aviso-tipo-aviso   .aviso-tipo-tag { background: rgba(217,59,104,0.18); border: 1px solid rgba(217,59,104,0.42); color: #f472a0; }
.aviso-tipo-noticia .aviso-tipo-tag { background: rgba(44,123,229,0.18);  border: 1px solid rgba(44,123,229,0.42);  color: #60a5fa; }
.aviso-tipo-dica    .aviso-tipo-tag { background: rgba(42,157,96,0.18);   border: 1px solid rgba(42,157,96,0.42);   color: #4ade80; }

.aviso-titulo {
    font-size: 14px;
    font-weight: 700;
    color: #ffffff;
    margin-bottom: 6px;
    line-height: 1.3;
}

.aviso-conteudo {
    font-size: 13px;
    color: #b8b8b8;
    line-height: 1.55;
    margin-bottom: 10px;
}

.aviso-data {
    font-size: 12px;
    color: #5f6b7a;
}

.avisos-vazio {
    background: rgba(17,17,17,0.92);
    border: 1px solid rgba(255,255,255,0.08);
    border-radius: 16px;
    padding: 28px;
    text-align: center;
    color: #8f98a8;
    font-size: 14px;
}

/* Badges de tipo na página admin de avisos */
.aviso-badge-aviso   { background: rgba(217,59,104,0.18); border: 1px solid rgba(217,59,104,0.42); color: #f472a0; }
.aviso-badge-noticia { background: rgba(44,123,229,0.18);  border: 1px solid rgba(44,123,229,0.42);  color: #60a5fa; }
.aviso-badge-dica    { background: rgba(42,157,96,0.18);   border: 1px solid rgba(42,157,96,0.42);   color: #4ade80; }

/* Resumo do portal do usuário */
.resumo-metrics {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 10px;
    margin-bottom: 14px;
}

@media (max-width: 900px) {
    .avisos-grid {
        grid-template-columns: 1fr;
    }

    .site-banner {
        flex-direction: column;
        align-items: flex-start;
    }
}

.manual-help {
    margin-top: 20px;
    padding-top: 16px;
    border-top: 1px solid rgba(255,255,255,0.10);
    display: flex;
    flex-direction: column;
    gap: 6px;
    text-align: center;
    font-size: 13px;
    color: rgba(255,255,255,0.70);
}

.manual-help a {
    color: #ffffff;
    font-weight: 700;
}

.portal-actions {
    display: flex;
    align-items: center;
    gap: 10px;
    flex-wrap: wrap;
}

.btn-secondary {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 11px 16px;
    border-radius: 10px;
    background: rgba(255,255,255,0.07);
    border: 1px solid rgba(255,255,255,0.12);
    color: #ffffff;
    font-weight: 700;
    text-decoration: none;
}

.btn-secondary:hover {
    background: rgba(139,21,56,0.28);
    text-decoration: none;
}

/* ============================================================
   NOVO CHAMADO — componentes específicos (v3)
   ============================================================ */

/* Chips de dados automáticos */
.nc-chips {
    display: flex;
    gap: 10px;
    margin-bottom: 16px;
    flex-wrap: wrap;
}

.nc-chip {
    display: flex;
    align-items: center;
    gap: 10px;
    background: #111111;
    border: 1px solid rgba(255,255,255,0.09);
    border-radius: 12px;
    padding: 10px 16px;
    flex: 1;
    min-width: 140px;
}

.nc-chip > i {
    font-size: 18px;
    color: #8f98a8;
    flex-shrink: 0;
}

.nc-chip-info > i {
    color: #4fa3d1;
}

.nc-chip small {
    display: block;
    font-size: 11px;
    color: #8f98a8;
    margin-bottom: 1px;
}

.nc-chip strong {
    display: block;
    font-size: 13px;
    color: #f0f0f0;
}

/* Card do formulário */
.nc-form-card {
    padding: 24px 26px;
}

.nc-form-card h2 {
    font-size: 18px;
    margin-bottom: 4px;
}

.nc-form-card > p {
    font-size: 13px;
    color: #9aa0ac;
    margin-bottom: 22px;
}

/* Campo */
.nc-field {
    margin-bottom: 20px;
}

.nc-field label {
    display: block;
    font-size: 13px;
    font-weight: 600;
    color: #c8c8c8;
    margin-bottom: 7px;
}

.nc-field label i {
    margin-right: 5px;
    color: #8f98a8;
    font-size: 13px;
}

.nc-obrig {
    display: inline-block;
    font-size: 10px;
    font-weight: 600;
    padding: 1px 7px;
    border-radius: 999px;
    background: rgba(217, 59, 104, 0.15);
    color: #d93b68;
    margin-left: 7px;
    vertical-align: middle;
    letter-spacing: 0.3px;
}

.nc-opcional {
    font-size: 11px;
    font-weight: 400;
    color: #6b7280;
    margin-left: 6px;
}

/* Dica de categoria */
.nc-dica {
    display: flex;
    align-items: flex-start;
    gap: 9px;
    background: rgba(44, 123, 229, 0.10);
    border: 1px solid rgba(44, 123, 229, 0.25);
    border-radius: 10px;
    padding: 10px 14px;
    font-size: 12px;
    color: #7eb8ef;
    margin-top: 8px;
    line-height: 1.55;
}

.nc-dica > i {
    font-size: 15px;
    flex-shrink: 0;
    margin-top: 1px;
    color: #4fa3d1;
}

/* Contador de caracteres */
.nc-counter {
    text-align: right;
    font-size: 11px;
    color: #4b5563;
    margin-top: 4px;
    transition: color 0.2s;
}

.nc-counter.nc-counter-ok      { color: #4b8a5c; }
.nc-counter.nc-counter-warn    { color: #b88a00; }
.nc-counter.nc-counter-danger  { color: #c53030; }

/* Área de upload */
.nc-upload-area {
    border: 1.5px dashed rgba(255,255,255,0.15);
    border-radius: 12px;
    padding: 20px;
    background: rgba(255,255,255,0.025);
    cursor: pointer;
    transition: border-color 0.2s, background 0.2s;
}

.nc-upload-area:hover,
.nc-upload-area.nc-upload-drag {
    border-color: #8B1538;
    background: rgba(139, 21, 56, 0.06);
}

.nc-upload-prompt {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 6px;
    color: #8f98a8;
    font-size: 13px;
}

.nc-upload-prompt > i {
    font-size: 26px;
    color: #555f6e;
    margin-bottom: 2px;
}

.nc-upload-prompt small {
    font-size: 11px;
    color: #555f6e;
}

.nc-upload-preview {
    display: flex;
    align-items: center;
    gap: 12px;
    font-size: 13px;
}

.nc-upload-preview > i {
    font-size: 28px;
    color: #8B1538;
    flex-shrink: 0;
}

.nc-upload-preview span {
    display: block;
    font-weight: 500;
    color: #e0e0e0;
    word-break: break-all;
}

.nc-upload-preview small {
    font-size: 11px;
    color: #6b7280;
}

.nc-upload-remover {
    margin-left: auto;
    background: rgba(255,255,255,0.06);
    border: 1px solid rgba(255,255,255,0.1);
    border-radius: 6px;
    padding: 5px 9px;
    color: #9aa0ac;
    cursor: pointer;
    font-size: 13px;
    flex-shrink: 0;
    transition: background 0.2s, color 0.2s;
}

.nc-upload-remover:hover {
    background: rgba(217,59,104,0.15);
    color: #d93b68;
    border-color: rgba(217,59,104,0.3);
}

/* Checklist pré-envio */
.nc-checklist {
    background: rgba(255,255,255,0.025);
    border: 1px solid rgba(255,255,255,0.07);
    border-radius: 12px;
    padding: 14px 18px;
    margin-bottom: 20px;
}

.nc-checklist-title {
    font-size: 13px;
    font-weight: 600;
    color: #9aa0ac;
    margin-bottom: 10px;
}

.nc-checklist-title i {
    margin-right: 6px;
    color: #6b7280;
}

.nc-checklist ul {
    list-style: none;
    margin: 0;
    padding: 0;
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.nc-checklist li {
    display: flex;
    align-items: center;
    gap: 9px;
    font-size: 13px;
    color: #9aa0ac;
}

.chk-icon {
    font-size: 16px;
    flex-shrink: 0;
    transition: color 0.25s;
    color: #3d4550;
}

.chk-ok {
    color: #2a9d60 !important;
}

.chk-pendente {
    color: #3d4550;
}

/* Área de submissão */
.nc-submit-area {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 20px;
    background: rgba(255,255,255,0.03);
    border: 1px solid rgba(255,255,255,0.07);
    border-radius: 14px;
    padding: 16px 20px;
}

.nc-submit-hint {
    font-size: 13px;
    color: #9aa0ac;
    line-height: 1.5;
}

.nc-submit-hint strong {
    display: block;
    font-size: 14px;
    color: #e0e0e0;
    margin-bottom: 2px;
}

.btn-nc-submit {
    display: inline-flex;
    align-items: center;
    gap: 9px;
    padding: 13px 28px;
    background: #8B1538;
    color: #ffffff;
    border: none;
    border-radius: 10px;
    font-size: 15px;
    font-weight: 600;
    cursor: pointer;
    white-space: nowrap;
    transition: background 0.2s, transform 0.1s;
    flex-shrink: 0;
}

.btn-nc-submit:hover {
    background: #a41b42;
}

.btn-nc-submit:active {
    transform: scale(0.98);
}

.btn-nc-submit:disabled {
    opacity: 0.6;
    cursor: not-allowed;
    transform: none;
}

/* Responsivo */
@media (max-width: 600px) {
    .nc-chips {
        gap: 8px;
    }
    .nc-chip {
        min-width: calc(50% - 4px);
        flex: none;
    }
    .nc-submit-area {
        flex-direction: column;
        align-items: stretch;
        text-align: center;
    }
    .btn-nc-submit {
        justify-content: center;
        width: 100%;
    }
}

/* ============================================================
   MEU CHAMADO — componentes específicos (v3)
   ============================================================ */

/* Banner de status */
.mc-status-banner {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 14px;
    border-radius: 12px;
    padding: 13px 18px;
    margin-bottom: 14px;
    border: 1px solid transparent;
    flex-wrap: wrap;
}

.mc-status-banner-left {
    display: flex;
    align-items: flex-start;
    gap: 12px;
}

.mc-status-banner-left > i {
    font-size: 20px;
    flex-shrink: 0;
    margin-top: 2px;
}

.mc-status-banner-left strong {
    display: block;
    font-size: 14px;
    margin-bottom: 2px;
}

.mc-status-banner-left span {
    font-size: 12px;
    opacity: .8;
}

.mc-banner-aberto {
    background: rgba(184, 138, 0, 0.10);
    border-color: rgba(184, 138, 0, 0.30);
    color: #c9a83a;
}

.mc-banner-atendimento {
    background: rgba(44, 123, 229, 0.10);
    border-color: rgba(44, 123, 229, 0.30);
    color: #4fa3d1;
}

.mc-banner-aguardando {
    background: rgba(184, 138, 0, 0.15);
    border-color: rgba(184, 138, 0, 0.40);
    color: #daa520;
}

.mc-banner-resolvido {
    background: rgba(42, 157, 96, 0.10);
    border-color: rgba(42, 157, 96, 0.30);
    color: #3ab070;
}

.mc-banner-cancelado {
    background: rgba(100, 100, 100, 0.10);
    border-color: rgba(100, 100, 100, 0.25);
    color: #6b7280;
}

/* CTA aguardando resposta */
.mc-cta-aguardando {
    display: flex;
    align-items: flex-start;
    gap: 14px;
    background: rgba(184, 138, 0, 0.12);
    border: 1px solid rgba(184, 138, 0, 0.35);
    border-radius: 12px;
    padding: 14px 18px;
    margin-bottom: 14px;
    color: #c9a83a;
}

.mc-cta-aguardando > i {
    font-size: 22px;
    flex-shrink: 0;
    margin-top: 1px;
}

.mc-cta-aguardando strong {
    display: block;
    font-size: 14px;
    margin-bottom: 3px;
    color: #daa520;
}

.mc-cta-aguardando p {
    margin: 0;
    font-size: 13px;
    line-height: 1.5;
}

/* Grid descrição + sidebar */
.mc-grid {
    display: grid;
    grid-template-columns: 1fr 260px;
    gap: 12px;
    margin-bottom: 14px;
}

.mc-desc-card h2 {
    font-size: 15px;
    margin-bottom: 10px;
}

.mc-descricao {
    font-size: 13px;
    color: #c0c5cc;
    line-height: 1.65;
}

/* Sidebar chips */
.mc-sidebar h2 {
    font-size: 15px;
    margin-bottom: 12px;
}

.mc-chips {
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.mc-chip {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 7px 10px;
    background: rgba(255,255,255,0.03);
    border-radius: 8px;
    font-size: 12px;
    gap: 8px;
}

.mc-chip > span:first-child {
    color: #6b7280;
    flex-shrink: 0;
}

.mc-chip > strong {
    font-size: 12px;
    text-align: right;
    color: #d0d5dd;
}

.mc-chip-status {
    border-left: 3px solid rgba(139,21,56,0.6);
    border-radius: 0 8px 8px 0;
}

/* Card de resposta */
.mc-reply-card {
    margin-bottom: 14px;
}

.mc-reply-card h2 {
    font-size: 15px;
    margin-bottom: 4px;
}

.mc-reply-card > p {
    font-size: 12px;
    color: #6b7280;
    margin-bottom: 16px;
}

.mc-reply-footer {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    margin-top: 10px;
    flex-wrap: wrap;
}

.mc-upload-mini {
    padding: 8px 14px !important;
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 13px;
    color: #8f98a8;
    min-width: 0;
    flex: 1;
}

.mc-upload-mini #uploadPromptReply {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 13px;
    color: #8f98a8;
}

.mc-upload-mini #uploadPromptReply small {
    font-size: 11px;
    color: #4b5563;
}

/* Card resolvido/cancelado */
.mc-resolved-card {
    display: flex;
    align-items: flex-start;
    gap: 18px;
    margin-bottom: 14px;
}

.mc-resolved-icon {
    font-size: 32px;
    color: #2a9d60;
    flex-shrink: 0;
    margin-top: 2px;
}

.mc-resolved-card h2 {
    font-size: 16px;
    margin-bottom: 6px;
}

.mc-resolved-card p {
    font-size: 13px;
    color: #9aa0ac;
    line-height: 1.5;
}

/* Timeline */
.mc-tl-card {
    margin-bottom: 14px;
}

.mc-tl-card h2 {
    font-size: 15px;
    margin-bottom: 20px;
}

.mc-tl {
    position: relative;
    padding-left: 28px;
}

.mc-tl::before {
    content: '';
    position: absolute;
    left: 8px;
    top: 16px;
    bottom: 16px;
    width: 1px;
    background: rgba(255,255,255,0.07);
}

.mc-tl-item {
    position: relative;
    margin-bottom: 22px;
}

.mc-tl-item:last-child {
    margin-bottom: 0;
}

.mc-tl-dot {
    position: absolute;
    left: -24px;
    top: 5px;
    width: 12px;
    height: 12px;
    border-radius: 50%;
    border: 2px solid;
    background: #111;
    flex-shrink: 0;
}

.mc-tl-dot-sistema {
    border-color: rgba(255,255,255,0.2);
    background: rgba(255,255,255,0.05);
}

.mc-tl-dot-usuario {
    border-color: rgba(184,138,0,0.7);
    background: rgba(184,138,0,0.15);
}

.mc-tl-dot-suporte {
    border-color: rgba(44,123,229,0.7);
    background: rgba(44,123,229,0.15);
}

.mc-tl-content {
    background: rgba(255,255,255,0.025);
    border: 1px solid rgba(255,255,255,0.06);
    border-radius: 12px;
    padding: 12px 14px;
}

.mc-tl-mine {
    background: rgba(139,21,56,0.07);
    border-color: rgba(139,21,56,0.2);
}

.mc-tl-header {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-bottom: 8px;
    flex-wrap: wrap;
}

.mc-tl-autor {
    font-size: 13px;
    font-weight: 600;
    color: #d0d5dd;
}

.mc-tl-role {
    font-size: 10px;
    font-weight: 600;
    padding: 1px 7px;
    border-radius: 999px;
    letter-spacing: 0.3px;
}

.mc-tl-role-sistema {
    background: rgba(255,255,255,0.07);
    color: #6b7280;
}

.mc-tl-role-usuario {
    background: rgba(184,138,0,0.15);
    color: #c9a83a;
}

.mc-tl-role-suporte {
    background: rgba(44,123,229,0.15);
    color: #4fa3d1;
}

.mc-tl-data {
    font-size: 11px;
    color: #4b5563;
    margin-left: auto;
}

.mc-tl-body {
    font-size: 13px;
    color: #b0b8c4;
    line-height: 1.6;
}

.mc-tl-status-badge {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    margin-top: 8px;
    font-size: 12px;
    color: #6b7280;
}

.mc-tl-status-badge .badge {
    font-size: 11px;
}

.mc-tl-anexos {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    margin-top: 10px;
}

/* ── chamado.php — visão técnico ── */

/* Card do formulário de atualização */
.ch-update-card h2 {
    margin-bottom: 4px;
}

.ch-update-card > p {
    font-size: 13px;
    color: #6b7280;
    margin: 0 0 18px;
}

/* Grid status + prioridade lado a lado */
.ch-update-controls {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 14px;
    margin-bottom: 14px;
}

@media (max-width: 600px) {
    .ch-update-controls { grid-template-columns: 1fr; }
}

/* Notas de contexto por status */
.ch-status-note {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px 14px;
    border-radius: 8px;
    font-size: 13px;
    margin-bottom: 16px;
}

.ch-note-resolvido {
    background: rgba(75,138,92,0.12);
    border: 1px solid rgba(75,138,92,0.25);
    color: #6db88a;
}

.ch-note-cancelado {
    background: rgba(197,48,48,0.10);
    border: 1px solid rgba(197,48,48,0.22);
    color: #e06c6c;
}

.ch-note-aguardando {
    background: rgba(184,138,0,0.10);
    border: 1px solid rgba(184,138,0,0.22);
    color: #c9a83a;
}

/* mc-upload-mini com seletores genéricos (funciona em chamado.php) */
.mc-upload-mini {
    cursor: pointer;
    min-height: 52px;
    padding: 10px 16px;
}

.mc-upload-mini #uploadPromptCh,
.mc-upload-mini #uploadPreviewCh {
    display: flex;
    align-items: center;
    gap: 10px;
    font-size: 13px;
    color: #8f98a8;
    pointer-events: none;
}

.mc-upload-mini #uploadPromptCh i {
    font-size: 17px;
    color: #8B1538;
}

.mc-upload-mini #uploadPromptCh small {
    font-size: 11px;
    color: #4b5563;
    margin-left: auto;
}

/* Bump versão */
/* style.css v4 */

.mc-tl-anexo-link {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    font-size: 12px;
    padding: 5px 10px;
    background: rgba(255,255,255,0.05);
    border: 1px solid rgba(255,255,255,0.1);
    border-radius: 8px;
    color: #7eb8ef;
    text-decoration: none;
    transition: background .2s;
}

.mc-tl-anexo-link:hover {
    background: rgba(44,123,229,0.1);
    border-color: rgba(44,123,229,0.25);
    text-decoration: none;
}

/* Responsivo */
@media (max-width: 680px) {
    .mc-grid {
        grid-template-columns: 1fr;
    }
    .mc-reply-footer {
        flex-direction: column;
        align-items: stretch;
    }
    .btn-nc-submit {
        justify-content: center;
    }
}

/* ============================================================
   POLL BANNER — notificação de nova atividade em tempo real
   ============================================================ */

.poll-banner {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 14px;
    padding: 13px 18px;
    border-radius: 12px;
    margin-bottom: 14px;
    border: 1px solid transparent;
    animation: pollSlideDown 0.35s ease;
    flex-wrap: wrap;
}

@keyframes pollSlideDown {
    from { opacity: 0; transform: translateY(-12px); }
    to   { opacity: 1; transform: translateY(0); }
}


/* Variante: resposta do suporte */
.poll-banner-suporte {
    background: rgba(44, 123, 229, 0.12);
    border-color: rgba(44, 123, 229, 0.35);
}

/* Variante: resposta do usuário */
.poll-banner-usuario {
    background: rgba(184, 138, 0, 0.12);
    border-color: rgba(184, 138, 0, 0.35);
}

/* Variante: sistema */
.poll-banner-sistema {
    background: rgba(255, 255, 255, 0.05);
    border-color: rgba(255, 255, 255, 0.12);
}

.poll-banner-left {
    display: flex;
    align-items: center;
    gap: 12px;
    flex: 1;
    min-width: 0;
}

.poll-banner-left > i {
    font-size: 20px;
    flex-shrink: 0;
}

.poll-banner-text strong {
    display: block;
    font-size: 14px;
    margin-bottom: 2px;
}

.poll-banner-text p {
    font-size: 13px;
    color: #8f98a8;
    margin: 0;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.poll-banner-actions {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-shrink: 0;
}

.poll-btn-reload {
    background: rgba(255,255,255,0.10);
    border: 1px solid rgba(255,255,255,0.18);
    color: #fff;
    padding: 7px 14px;
    border-radius: 8px;
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
}

.poll-btn-reload:hover { background: rgba(255,255,255,0.18); }

.poll-btn-dismiss {
    background: transparent;
    border: none;
    color: #8f98a8;
    font-size: 16px;
    cursor: pointer;
    padding: 6px 8px;
    border-radius: 6px;
    line-height: 1;
}

.poll-btn-dismiss:hover { color: #fff; background: rgba(255,255,255,0.08); }

/* ══════════════════════════════════════════
   painel.php — redesign v4
   ══════════════════════════════════════════ */

/* Métricas clicáveis */
.metric-link {
    text-decoration: none;
    cursor: pointer;
    transition: transform .15s, box-shadow .15s;
}

.metric-link:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 18px rgba(0,0,0,.35);
    text-decoration: none;
}

/* Card principal do painel */
.painel-card { padding: 24px 28px; }

/* Cabeçalho do card */
.painel-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    margin-bottom: 18px;
}

.painel-header h2 { font-size: 16px; margin: 0 0 4px; }
.painel-header p  { font-size: 13px; color: #6b7280; margin: 0; }

.painel-limpar { font-size: 12px; color: #d93b68; }
.painel-limpar:hover { text-decoration: underline; }

/* Bloco de filtros */
.painel-filtros { margin-bottom: 20px; }

.painel-filtros-row {
    display: grid;
    grid-template-columns: repeat(6, 1fr);
    gap: 10px 14px;
    align-items: end;
}

@media (max-width: 1100px) { .painel-filtros-row { grid-template-columns: repeat(3, 1fr); } }
@media (max-width: 700px)  { .painel-filtros-row { grid-template-columns: 1fr 1fr; } }
@media (max-width: 480px)  { .painel-filtros-row { grid-template-columns: 1fr; } }

/* Campo busca com botão embutido */
.painel-busca-wrap {
    display: flex;
    gap: 0;
}

.painel-busca-wrap input {
    flex: 1;
    border-radius: 8px 0 0 8px;
    border-right: none;
}

.painel-busca-btn {
    background: #8B1538;
    border: 1px solid #8B1538;
    color: #fff;
    padding: 0 14px;
    border-radius: 0 8px 8px 0;
    cursor: pointer;
    font-size: 13px;
    transition: background .15s;
}

.painel-busca-btn:hover { background: #a01c43; }

/* Estado vazio */
.painel-empty {
    text-align: center;
    padding: 48px 24px;
    color: #4b5563;
}

.painel-empty i {
    font-size: 36px;
    margin-bottom: 12px;
    display: block;
    color: #2a2a2a;
}

.painel-empty p { font-size: 14px; margin: 0 0 12px; }

/* Tempo em aberto */
.painel-tempo-aberto {
    font-size: 11px;
    font-weight: 600;
    color: #d93b68;
    background: rgba(217,59,104,.1);
    border-radius: 4px;
    padding: 1px 5px;
    display: inline-block;
}

/* Última ação abaixo do título */
.painel-ultima-acao {
    font-size: 11px;
    color: #4b5563;
    margin-top: 4px;
}

/* ── usuarios.php — badges de perfil ── */
.u-tipo-badge {
    display: inline-block;
    font-size: 11px;
    font-weight: 600;
    padding: 3px 9px;
    border-radius: 20px;
    letter-spacing: .3px;
}

.u-tipo-usuario {
    background: rgba(184,138,0,0.13);
    color: #c9a83a;
    border: 1px solid rgba(184,138,0,0.25);
}

.u-tipo-suporte {
    background: rgba(44,123,229,0.13);
    color: #4fa3d1;
    border: 1px solid rgba(44,123,229,0.25);
}

.u-tipo-admin {
    background: rgba(139,21,56,0.18);
    color: #d93b68;
    border: 1px solid rgba(139,21,56,0.3);
}

/* ─────────────────────────────────────────
   RELATÓRIOS — layout v5
   ───────────────────────────────────────── */

/* Filtros — 5 colunas */
.rel-filtros-row {
    grid-template-columns: 1fr 1fr 1fr 1fr auto;
    align-items: end;
}

/* Métricas — 6 colunas */
.rel-summary {
    display: grid;
    grid-template-columns: repeat(6, 1fr);
    gap: 14px;
    padding: 0 18px;
    margin-bottom: 18px;
}

/* Gráficos — grid 2×2 */
.rel-charts-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 18px;
    padding: 0 18px;
    margin-bottom: 18px;
}

.rel-chart-card {
    display: flex;
    flex-direction: column;
}

.rel-chart-wrap {
    position: relative;
    height: 260px;
    margin-top: 14px;
}

.rel-chart-doughnut {
    height: 280px;
    display: flex;
    align-items: center;
    justify-content: center;
}

/* Banner de período (só aparece na impressão) */
.rel-periodo-banner {
    display: none;
}

/* Classe utilitária */
.print-only {
    display: none;
}

/* ── Responsivo ── */
@media (max-width: 1200px) {
    .rel-summary {
        grid-template-columns: repeat(3, 1fr);
    }
}

@media (max-width: 900px) {
    .rel-charts-grid {
        grid-template-columns: 1fr;
    }

    .rel-filtros-row {
        grid-template-columns: 1fr 1fr;
    }
}

@media (max-width: 600px) {
    .rel-summary {
        grid-template-columns: repeat(2, 1fr);
    }

    .rel-filtros-row {
        grid-template-columns: 1fr;
    }
}

/* ── Print ── */
@media print {
    .rel-charts-grid {
        display: none !important;
    }

    .rel-periodo-banner,
    .print-only {
        display: flex !important;
        align-items: center;
        gap: 10px;
        background: #f3f4f6 !important;
        border: 1px solid #d1d5db !important;
        padding: 10px 16px;
        border-radius: 6px;
        margin: 0 18px 18px;
        font-size: 12px;
        color: #111 !important;
    }

    .rel-summary {
        grid-template-columns: repeat(3, 1fr);
    }
}

/* ─────────────────────────────────────────
   CATEGORIAS + EMPRESAS-SETORES — v5
   ───────────────────────────────────────── */

/* Botão toggle (ativar/inativar) */
.btn-toggle {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    font-size: 11px;
    font-weight: 500;
    padding: 4px 10px;
    border-radius: 5px;
    border: 1px solid transparent;
    cursor: pointer;
    transition: opacity .15s;
    background: none;
}

.btn-toggle:hover { opacity: .8; }

.btn-toggle-off {
    color: #f87171;
    border-color: rgba(248,113,113,.25);
    background: rgba(248,113,113,.08);
}

.btn-toggle-on {
    color: #34d399;
    border-color: rgba(52,211,153,.25);
    background: rgba(52,211,153,.08);
}

/* Grid formulários empresas-setores */
.es-forms-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 18px;
    padding: 0 18px;
    margin-bottom: 0;
}

/* Inputs inline nas tabelas */
.es-inline-form {
    margin: 0;
    display: contents;
}

.es-inline-input {
    background: #1a1f2e;
    border: 1px solid #2d3748;
    border-radius: 5px;
    color: #e2e8f0;
    font-size: 13px;
    padding: 5px 9px;
    width: 100%;
    min-width: 0;
    transition: border-color .15s;
}

.es-inline-input:focus {
    outline: none;
    border-color: #8B1538;
}

.es-inline-select {
    background: #1a1f2e;
    border: 1px solid #2d3748;
    border-radius: 5px;
    color: #e2e8f0;
    font-size: 12px;
    padding: 5px 8px;
    width: 100%;
    min-width: 0;
}

/* ── Responsivo ── */
@media (max-width: 700px) {
    .es-forms-grid {
        grid-template-columns: 1fr;
    }
}

/* ─────────────────────────────────────────
   LOGS — filtros v5
   ───────────────────────────────────────── */

.log-filtros-row {
    grid-template-columns: 1fr 1fr 1fr 1fr auto;
}

@media (max-width: 900px) {
    .log-filtros-row {
        grid-template-columns: 1fr 1fr;
    }
}

@media (max-width: 500px) {
    .log-filtros-row {
        grid-template-columns: 1fr;
    }
}


/* ── SLA badges ──────────────────────────────────────────────────────────── */

.sla-badge {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    font-size: 11px;
    font-weight: 600;
    padding: 3px 8px;
    border-radius: 20px;
    white-space: nowrap;
    letter-spacing: .02em;
}

.sla-ok {
    background: rgba(34, 197, 94, .15);
    color: #22c55e;
    border: 1px solid rgba(34, 197, 94, .25);
}

.sla-critico {
    background: rgba(234, 179, 8, .15);
    color: #eab308;
    border: 1px solid rgba(234, 179, 8, .25);
}

.sla-vencido {
    background: rgba(239, 68, 68, .15);
    color: #ef4444;
    border: 1px solid rgba(239, 68, 68, .25);
    animation: sla-pulse 2s ease-in-out infinite;
}

@keyframes sla-pulse {
    0%, 100% { opacity: 1; }
    50%       { opacity: .65; }
}

/* ── SLA config page ────────────────────────────────────────────────────── */

.sla-config-grid {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.sla-config-row {
    display: flex;
    align-items: center;
    gap: 16px;
    padding: 12px 16px;
    background: var(--bg-card2, #1a1f2e);
    border-radius: 8px;
    border: 1px solid var(--border, #2a3045);
}

.sla-config-label {
    display: flex;
    align-items: center;
    gap: 8px;
    width: 90px;
    font-size: 14px;
}

.sla-config-input-wrap {
    display: flex;
    align-items: center;
    gap: 8px;
}

.sla-config-unit {
    font-size: 13px;
    color: #8f98a8;
}

.sla-config-equiv {
    font-size: 12px;
    color: #8f98a8;
    min-width: 60px;
}

.alerta-sucesso {
    background: rgba(34, 197, 94, .12);
    border-left: 3px solid #22c55e;
    color: #d1fae5;
}

/* ═══════════════════════════════════════════════════════════════════════════
   MOBILE RESPONSIVENESS  (v7)
   Hamburguer + overlay, topbar row, padding reduzido
   ═══════════════════════════════════════════════════════════════════════════ */

/* ── Hamburguer button (hidden on desktop) ───────────────────────────────── */
.menu-toggle {
    display: none;
    align-items: center;
    justify-content: center;
    background: rgba(255, 255, 255, .07);
    border: 1px solid rgba(255, 255, 255, .12);
    border-radius: 10px;
    color: #fff;
    font-size: 20px;
    width: 44px;
    height: 44px;
    cursor: pointer;
    flex-shrink: 0;
    transition: background .15s;
}
.menu-toggle:hover,
.menu-toggle:focus {
    background: rgba(139, 21, 56, .40);
    outline: none;
}

/* ── Close button (hidden on desktop, shown in overlay) ──────────────────── */
.menu-close {
    display: none;
    align-items: center;
    background: rgba(255, 255, 255, .06);
    border: 1px solid rgba(255, 255, 255, .12);
    border-radius: 10px;
    color: #fff;
    font-size: 14px;
    font-weight: 700;
    padding: 10px 16px;
    cursor: pointer;
    margin-bottom: 10px;
    align-self: flex-end;
    transition: background .15s;
}
.menu-close:hover { background: rgba(139, 21, 56, .40); }

/* ── Mobile breakpoint: ≤ 800px ──────────────────────────────────────────── */
@media (max-width: 800px) {

    /* Topbar permanece em linha (logo + hamburguer lado a lado) */
    .topbar {
        flex-direction: row !important;
        align-items: center !important;
        flex-wrap: nowrap;
        gap: 12px;
    }
    .topbar > div:first-child {
        display: flex;
        flex-direction: column;
        justify-content: center;
        flex: 1;
        min-width: 0;
    }
    .topbar h1 {
        font-size: 20px !important;
        margin-bottom: 0 !important;
        white-space: nowrap;
        overflow: hidden;
        text-overflow: ellipsis;
    }

    /* Mostra hamburguer, esconde menu padrão */
    .menu-toggle { display: flex; }
    .menu-close  { display: flex; }

    .admin-menu {
        /* Escondido por padrão no mobile */
        display: none;
        flex-direction: column !important;
        flex-wrap: nowrap !important;

        /* Overlay fullscreen */
        position: fixed;
        inset: 0;
        z-index: 9999;
        background: rgba(8, 10, 18, 0.97);
        padding: 20px 20px 30px;
        gap: 4px;
        overflow-y: auto;
    }

    /* Classe adicionada pelo JS */
    .admin-menu.open {
        display: flex;
    }

    .admin-menu a {
        font-size: 15px !important;
        padding: 13px 16px !important;
        border-radius: 10px;
    }

    /* Padding do container */
    .app-container {
        padding: 20px 14px 40px;
    }

    /* Logo menor */
    .top-logo {
        width: 120px;
    }
}

/* ── Telas muito pequenas: ≤ 480px ──────────────────────────────────────── */
@media (max-width: 480px) {
    .topbar h1    { font-size: 16px !important; }
    .top-logo     { width: 100px; }
    .app-container { padding: 14px 10px 28px; }
    .card         { padding: 16px; border-radius: 14px; }
    .metric       { padding: 16px; }
}

/* ── Correções mobile (align-items + menu-close visível) ─────────────────── */
@media (max-width: 800px) {
    .admin-menu {
        align-items: stretch;   /* sobrescreve align-items:center do desktop */
    }
    .admin-menu.open {
        align-items: stretch;
    }
    .admin-menu a {
        text-align: left;
        display: flex;
        align-items: center;
    }
}